We take pride in the quality of our handcrafted car air fresheners. However, to ensure complete transparency and satisfaction, we have established a clear return, refund, and cancellation timeline.

1. Order Cancellation Policy

Orders can be cancelled free of charge if the request is made before the item has been dispatched from our facility. To cancel an order, please email our support team immediately with your Order ID. If the shipment has already been handed over to our courier partner, the order cannot be cancelled in transit.

2. Eligibility for Returns & Replacements

Due to the personal care and fragrance nature of our products, returns are accepted under the following conditions within 7 days of delivery:

• The product was delivered in a physically damaged or defective condition.
• The incorrect fragrance or product pack size was delivered compared to your order confirmation.
• The outer packaging remains intact, and the individual sealed freshener pouches have not been torn open or used.

3. Refund Processing Timeline

Once your return request is verified and approved (typically requiring a photo of the damaged/incorrect item), we will initiate your refund. The process follows strict banking timelines:

• Online Payments (UPI, Cards, NetBanking via Razorpay): The refund amount will be credited back to your original source account within 5 to 7 business days after approval.
• Cash on Delivery (if applicable): We will request your bank account or UPI details via email to process a direct bank transfer within 7 business days of inspecting the returned product.

4. How to Initiate a Request

To initiate a return, replacement, or cancellation, please visit our Contact Page or reach out directly via email with your Order ID and photographic proof of the defect where applicable.